Order by Phone Toll-Free
Simply
dial 1-800-829-2126, 9 a.m. to 5 p.m., Pacific Standard Time. For local customers, please call (206) 522-0910. To speed the
processing of your orders, please use product codes when ordering.
Order by Fax 24 Hours
A Day
Fax
your orders to us at (206) 525-4739. Be sure to include your name, account number, product codes and quantity of each herbal
product order.
Shipping
We
will ship all orders via UPS (wherever available). UPS Next Day Air, 2nd Day Air and 3-Day Air are available upon request.
UPS ground shipping is free for orders over $250.00.
Terms
For
new customers, initial orders must be prepaid by check, money order, Visa or Mastercard.
Otherwise orders must be sent COD. The COD charge is $6.00. Financing
is available. Please request a credit application form, and once credit is approved, terms are net 30 days. The finance charge
on balances over 30 days is 1.5% per month.
Refunds
We
will gladly replace or refund you for any defective goods or shipping mistakes. We must be notified immediately upon receipt
of any damaged goods and request documentation for defective products. We are sorry, but we cannot accept delayed claims for
damaged goods. In the unlikely event that you receive damaged goods, please also contact UPS to have them return the goods
to us for replacement or refund, at no charge to you.
Out-Of-Stock Items
We
automatically back order out-of-stock items and ship when available, unless notified in advance. Credit card orders will not be charged for out-of-stock items until orders are shipped to you. Any prepayment made on out-of-stock items will be refunded. If you have any questions, just give us a call!
Product Guarantee
We
guarantee satisfaction and the highest quality of all our herbal products, with the provision that herbs must be properly
prescribed for effectiveness. We do not guarantee satisfaction for misprescribed
herbal products. Again, we request documentation of defective products before replacement can be made.
Price Changes
Prices
are subject to change without prior notice.
Returned Checks
There is
a $25.00 service fee for all returned checks.
